Investigative Research Specialist

About the Role & Team

The Investigative Research Specialist conducts research data analysis through various investigative techniques and practices. The Investigator Research Specialist will be working in conjunction with an experienced Investigator on Security-related investigations, programs, and projects and conduct research analysis.

This position reports to the Manager, Security Investigations.

This is a Full-Time role that requires working on weekends and holidays.

What You Will Do

• Conduct research analysis into unlawful activities and violations of Company policies and procedures in an efficient, detailed, and professional manner.

• Track and analyze emerging trends regarding fraud, theft, and other potential criminal activity.

• Use open-source and social media platforms to help identify subjects related to criminal activity.

• Prioritize multiple tasks and responsibilities in a fast-paced environment while maintaining positive collaborative relations with various partners.

• Author detailed professional reports based on analysis and maintain well-organized and accurate files.

• Interact over the phone or chat messaging to identify potential fraud, fraud trends, and or theft.

• Ability to be flexible with work hours to respond to urgent issues and the situational needs and requirements of the workload.

• Maintain strict discretion and confidentiality.

• Ability to work both independently and with investigators on initiatives for security, investigative enhancements, and process improvements.

• Interface, as necessary, with Management concerning ongoing investigations and related investigative matters.

• Build and maintain effective working relationships with law enforcement and other internal and external business partners.

• Ability to partner with other Disneyland Resort business units to develop and implement Employee training to maintain awareness and minimize incidents.

• Communicate directly with guests and banks as part of ongoing fraud investigations. Connect with potential victims of fraud to establish evidence of a crime before providing a detailed report to internal and external law enforcement.

Required Qualifications & Skills

• Highly developed PC skills and knowledge of Microsoft Office, Excel, and other software and tools used for reservation and ticketing-based applications.

• Organization and time management skills

• Knowledge of open-source and social media platforms

• Demonstrated positive relationship skills.

• Demonstrated attention to detail skills.

• Proven problem-solving and decision-making skills.

• Demonstrated strong written and verbal communication skills.

• Willingness to learn new software applications.

• Seek guidance/approval and communicate as appropriate.

Preferred Qualifications

• Prior experience in guest information, ticketing, and reservation sales

• Knowledge of Galaxy, Opera, and Travel Box systems

• Guest Services Suite (GSS)

• Experience working in a small team environment.

• Effective conflict resolution techniques

• Prior case or project management skills

• Excellent verbal and written communication skills

• Ability to collaborate with all levels of management.

• Ability to balance and prioritize multiple projects.

Required Education:

• Associate degree or equivalent work experience

Preferred Education:

• Bachelor's degree or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The pay rate for this role in California is $29.40 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.