Specialist, Communications

Communications Specialist - Disney Cruise Line, Disney Signature Experiences

Job Overview

Provide strategic external communications support to proactively enhance and protect the reputation of the Disney Signature Experiences (DSE) portfolio, which includes Disney Cruise Line, Disney Vacation Club, Adventures by Disney & National Geographic Expeditions, Storyliving by Disney, Golden Oak, Disney Institute, and Aulani, A Disney Resort & Spa.

In this role, the Specialist will help develop and execute integrated external communications plans that promote key reputation drivers among priority audiences. Responsibilities include supporting issues management and crisis communications, identifying and crafting reputation-building stories for earned and owned media, and creating a variety of communication assets such as press releases, key messages, social media content, and video scripts. The Specialist will collaborate closely with DSE Public Affairs teams—including Internal Communications, Executive Communications, External Affairs, and CSR—as well as Public Relations, Marketing, and segment-wide External Communications partners to ensure alignment and consistency across all initiatives.

This position reports to a Senior Manager of Communications for DSE.    

Responsibilities include:

• Monitor the latest industry headlines, track, clip media coverage and conduct research on wide range of industry topics to help provide strategic recommendations to Public Affairs leadership.

• Assist with the development of story ideas and write for multiple external communication vehicles including press releases, blog posts, social and web content.
• Support the management of communication calendars and project management systems. 
• Manage department media lists and create executive briefs. 
• Help facilitate photo and video shoots in support of content creation efforts for use across earned media and Disney-owned media channels.  
• Manage editorial calendar for company social responsibility owned channels.
• Support the ongoing development and implementation of comprehensive emergency preparedness and crisis communications plans.
• Help support the execution of media and Cast events.
• Coordinate the distribution of company news.
• This role participates in an on-call rotation to support media inquiries, issues management, and operational communications outside of regular business hours.

Required Qualifications & Skills

• Minimum of 1-2 years of experience in corporate communications, public relations, or public affairs, including professional internships.
• Strong administrative, writing, research, and presentation skills.
• Knowledge of the media.
• Excellent grammar skills and proficiency with Associated Press writing style.
• Computer proficiency in Microsoft Office, and willingness to learn new software applications.
• Ability to work under tight deadlines and manage multiple priorities while maintaining professional poise.

• Proven ability to work well independently or in a group and is a self-starter.
• A commitment to working in ways that support and encourage diversity, equity, and inclusion.
• Demonstrated ability to handle confidential and sensitive information.
• Willingness to travel as needed (less than 10%).

Preferred Qualifications

• Knowledge of the cruise, travel and timeshare industries.

• Experience working with the Walt Disney Parks and Resorts business.
• Familiarity with Smartsheets and media research/monitoring tools such as Muckrack, Cision, and Netbase/Quid.

Required Education

• Bachelor’s degree in Communications, Journalism, Marketing, English or related field

Company Overview

Disney Signature Experiences (DSE) offers family travel and leisure experiences beyond theme parks, including Disney Cruise Line, Adventures by Disney & National Geographic Expeditions, Aulani, A Disney Resort & Spa, Disney Vacation Club, Storyliving by Disney, Golden Oak, and Disney Institute. DSE operates within the Disney Experiences (DX) segment of The Walt Disney Company.

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of The Walt Disney Company means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world• An employee at this level is establishing skill/knowledge in a given functional field, likely building on a minimal amount of professional experience