Concierge
Aplicar ahora Aplique más tarde Job ID 1326185BR Ubicación Shipboard Business Disney Cruise Line Fecha de publicación 02/03/2026Detalles del empleo:
About the Role & Team
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!As Shipboard Concierge Manager, you will be responsible for ensuring outstanding customer service, while improving the passenger experience by coordinating activities, excursions, and events during their voyage.
You will report to: Manager, Concierge (shipboard)
Level: 2 Stripes
Responsabilidades:
How You Will Make a Difference
- Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise (i.e. spa or dining reservations)
- Deliver the highest level of personalized service and actively interact with Concierge Guests in 32 to 154 staterooms (dependent on vessel) daily, showcasing integrity and efficiency
- Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented. Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards
- Be instrumental in crafting an environment and performing service that is second to none ensuring all Guest requests are implemented in a timely manner
Experiencia laboral requerida:
What You Will Bring to the Team
- Two year hospitality experience with a luxury brand required
- Languages preferred – English, Spanish, French, Portuguese, Mandarin, Japanese, Hindi, Arabic, Tagalog, Bahasa, Malay
- Leadership and concierge experience preferred with knowledge of proper Concierge etiquette
- Resort or Cruise line Concierge experience desired of affluent clientele
- Must be creative and enjoy crafting a fun and safe atmosphere for children
- Clearly convey information
- Proven record to deliver excellent service
- Self motivated, able to work autonomously
- Ability to build relationships amongst other departments
Experiencia deseada:
How You Will Stand Out
- Prior ship experience
Información adicional:
This is a SHIPBOARD role.
You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Acerca de Disney Cruise Line:
Líder en la industria de cruceros, Disney Cruise Line ofrece un entorno donde las familias pueden reconectarse, los adultos pueden recargar energías y los niños pueden experimentar toda la magia que Disney tiene para ofrecer. Los huéspedes pueden navegar desde puertos de todo el mundo en emocionantes itinerarios hacia el Caribe, las Bahamas, Alaska y Europa, entre otros. A bordo de nuestra creciente flota de barcos y de los destinos insulares de Disney en Las Bahamas, nuestra excepcional tripulación y miembros del elenco brindan el legendario servicio de Disney y un entretenimiento encantador a nuestros huéspedes que solo Disney puede ofrecer.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Magical Cruise Company, Limited , que forma parte de una empresa comercial que denominamos Disney Cruise Line.