Business Systems Analyst
Aplicar ahora Aplique más tarde Job ID 10130044 Ubicación Kissimmee, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 17/09/2025Detalles del empleo:
Job Overview:
As a Risk Management Systems Team member, the Business Systems Analyst is responsible for maintaining day-to-day claims systems support and project managing new technologies within Risk Management. We are looking for a candidate who can get up to speed quickly, has a great attitude, and is passionate about support and service. This candidate is a team player who holds themselves accountable in their responsibilities, team partnership, business user support, and collaboration with internal and external partners. An ideal candidate believes the impossible is possible and can accomplish anything by asking the right questions and thinking outside the box.
What You Will Do:
- Using a moderate level of guidance, manage projects of small to medium complexity to ensure business needs are met and completed within a defined schedule and budget.
- Work with vendors and internal partners on tasks to ensure that design, development, and testing are completed successfully for project implementations.
- Work collaboratively with users to understand business problems and opportunities for efficiency and optimization. Then, analyze and present solution options.
- Identify, troubleshoot, and resolve straight-forward user-reported system issues, including data interface and functional issues with minimal guidance using documented procedures.
- Act as the liaison between business users, IT technical personnel and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems.
- Explain complex business and technology information, to internal and external contacts in both written and verbal formats.
Required Qualifications & Skills:
- Minimum of 3 years experience with identifying, troubleshooting, and resolving user-reported application issues.
- Minimum 2 years of project management experience.
- Ability to interpret business needs into application requirements and recommend solutions for enhancements.
- Ability to partner with Information Technology and 3rd party teams to test upgrades and changes to the environments.
- Proven experience with supporting Interfaces, including outbound/inbound file transfers and web services.
- Ability to effectively communicate highly complex business and technology information with both internal and external contacts in both written and verbal formats.
- Ability to lead meetings and reach desired outcomes set for those meetings.
- Must be highly organized and capable of managing multiple tasks during the workday.
- Experience working with cross-functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts.
- Excellent interpersonal and relationship-building skills.
- Ability to provide after-hours on-call support in a team rotation, including weekends and holidays.
Preferred Qualifications:
- Master's degree in computer science or related Technology field.
- Project Management Professional Certification (PMP)
- Proven experience with supporting applications: Riskonnect ClearSight, Edge, and Chrome
- Basic knowledge using software such as ServiceNow, Smartsheet, and SharePoint
Education:
- Bachelors Degree in Information Technology or related field
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.