Cast Member Christmas Temp (Night Shift)

We have a number of temporary positions available which require flexible availability across the entirety of the Christmas Season. Usual work schedule will be: 10pm – 7am.

The tentative end date for these fixed-term agreements are 31st January 2026 and the required hours will be 12, 16 & 24 hours per week.

Overview

They will provide an exceptional service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines. The Cast Member maintains the integrity of the brand, supports store operations, and adheres to grooming guidelines.

Primary Responsibilities

•  Takes a proactive role in maintaining Disney brand standards.
• Maintains a neat and organised Store, on stage and backstage so that product is clearly represented and available for replenishment.
• Maintains and participates in producing company visual standards to present an outstanding Store environment.
• Ensures that all new product is on stage so that the Guest experiences the most current assortment.
• Assists with stock deliveries and replenishment to agreed standards.
• Participates in markdowns, event set-up and Stage Sets.
• Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
• Sets priorities and manages time effectively and efficiently.

Relevant Experience / Requirements

• Attention to detail and ability to prioritise tasks.
• Flexibility to work different day/shifts as needed based on availability given
• Ability to understand store commercial targets and daily expectations i.e. talk ups, go with, basket fill.
• Housekeeping to ensure both on stage and backstage the areas are clean and tidy.
• Time management and organisational skills.
• Success in working in a team environment.
• Good communication skills being able to adjust communication to the guest.
• Professional appearance.
• Ability to learn about the product and the franchise.
• Visual merchandising experience (albeit training will be given)

Service Contribution

• Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
• Uses creativity, language, store tools and product to bring stories to life.
• Follows all safety guidelines.
• Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
• Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
• Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)
• Supports initiatives that give back and have a positive impact on the internal and the external community.
• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
• Ensures accuracy when completing Stock Inventory Counts and tasks.

Additional responsibilities and duties will be assigned based on the needs of the business

Our Vision

“To inspire the imagination of people around the world through innovative and engaging product experiences”

Our Mission

“Magical thoughtful Gifting every day”

The Cast Member reports to a member of the Store Management Team and shows the following attributes:

Passionate & Enthusiastic

• Demonstrates enthusiasm and passion for the Disney products, characters and stories supporting the store to help provide a magical and memorable Disney experience.

Warm & Approachable

• Treats everyone with dignity and respect.

Energetic & Empathetic

• Contributes, behind the scenes, to a high energy environment that provides Guests with a positive, entertaining, fun and dynamic experience.
• Team Player that supports other Cast Members at all times.

Knowledgeable & Positive

• Exhibits great knowledge about Disney products and services and proactively shares ideas and actions that may positively impact the Store, Company and environment.

Confident & Honest

• Shows the ability to communicate clearly and effectively when approaching and interacting with the Team. Works in a way that is fair and trustworthy, being open with all who interact with our brand.

Loyal to Brand & Guest

• Dedicated to promoting the Disney Brand.