Senior Manager, Product & Operations

Please note this position requires you to be office-based 4 days a week at our EMEA HQ in Hammersmith, London.

This role is a Fixed-Term contract until end of November 2024.

About the Role & Team

Disney+ is The Walt Disney Company’s Direct to Consumer video entertainment service targeted to families. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices).

Would you like to try what it's like to be a part of the Disney+ product & operations team? An opportunity has arisen for an experienced Product & Operations Senior Manager to join us on a fixed-term contract basis!

The Disney+ team owns the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics.

Reporting to the Director of Product & Operations, in this role you would work on defining product requirements and leading all aspects of feature roll out across growth, identity and commerce. This role will manage a team of 3 and will collaborate with our global product and engineering teams in the US and India as well as collaborating with local market teams across EMEA.

What You Will Do

• Scope and size the impact of various feature initiatives. Collaborate with US product teams to assure that EMEA initiatives are prioritized and implemented as per business plans.
• Ensure product roadmap and experience meets legal and regulatory compliance in all local markets, working in tandem with regional and local legal teams.
• Together with the Engagement & Retention teams, define and maintain prioritisation process for new data requirements, and establish pathway to scale positive impact.
• Maintain a clear and consistent intake programme, to allow regional and local teams to present product and testing ideas for consideration.
• Maintain, develop and optimise the EMEA Product prioritization roadmap, including developing product requirements, writing specifications, presenting to engineers (and global product teams) and tracking through implementation.
• Regional launch management of new product packaging, pricing, or features – including new market launches, new tiers, promotions.
• Primary EMEA product point of contact for price increases, subscription tiers deployment, data consent and any legal and regulatory product requirements.
• Work with corporate strategy team and local DTC teams to ensure seamless handover from business planning phase to launch planning and operational readiness for go live
• Work closely with analytics teams to understand testing results, and provide any recommendation back to business leads.
• Manage regular cadence of price rises, ensuring customer communications and all legal obligations are met and continually improving the customer journey and experience
• Working closely with Marketing Operations and data operations teams to define testing requirements for any new automated or product feature roll outs
• Monitor ongoing product experience and work with Global product teams to address any persistent product performance issues or short-term incidents

Required Qualifications & Skills

• Experience with scoping and delivering product initiatives.
• Experience managing direct reports.
• A track-record in product planning and operations.
• Experience in a multi-market role balancing a global strategy with local consumer and business needs
• Customer First – comfort in using insights on customer behaviour to influence approach
• Experience in building data led stories to be presented to senior leaders across the organisation.
• Experience using a data driven approach to understand customer behaviours to optimise the platform and drive business results
• Understanding and interest in the latest technology and SVOD techniques, awareness of the unique challenges of a consumer subscription business essential

We are happy to discuss any reasonable adjustments you may need to support you with the application process.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.