Sales Associate (PT), Disney Theatrical Group

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.

Disney Theatrical Group currently seeks a Part Time Merchandise Sales Associate to join the team. The Merchandise Sales Associate engages Guests in magical experiences throughout the theatre by welcoming them into the environment, while providing communication on the merchandise available, emphasizing their qualities, and highlighting all relevant offers available to supplement their purchase. This individual will provide an exceptional service that will exceed the Guests’ expectations by enhancing their visit, ensuring that it is unique and memorable, and giving them the opportunity to take the magic home with them.

Responsibilities:

• Welcome every Guest by following our service guidelines. Perform quick, accurate and effective transactions that enhance the Guest experience and observe all relevant Guest Service guidelines including offering add-ons and communicating offers.
• Respond to Guests needs in an open, friendly, positive, proactive and timely manner in accordance with Guest Service Guidelines. Effectively manage queues and multiple Guests at kiosks and sales locations.
• Maintain neat and organized operations both at kiosks and back of house so that product is clearly represented and available for replenishment, always ensuring accuracy.
• Take a proactive role in maintaining Disney brand standards.
• Achieve financial and productivity goals, including sales targets, promotion goals and group incentives, as agreed with the management team, through appropriate actions and use of Guest Service behaviors.
• Maintain and participate in producing company visual standards to present an outstanding theatrical environment.
• Assist with stock deliveries, lifting boxes, and replenishment to agreed standards.
• Adhere to all Disney Theatrical Group Merchandise policies, procedures and administrative requirements.

Qualifications:

• Excellent communication and Guest Service skills.
• Passion for interacting with and providing an inclusive, high-quality experience for Guests from a diversity of backgrounds
• Set priorities and manage time effectively and efficiently.
• Self-motivated to achieve goals.
• Work collaboratively and provide timely and effective communication to achieve shared goals.
• Capable of working in a fast-paced, ever-changing environment to achieve results and handle tasks accurately under time pressure.
• Excellent organization and communication skills.
• Can communicate effectively with a diverse audience.
• Occasionally lift and carry boxes weighing up to 25 lbs.
• A commitment to demonstrating inclusive behavior and maintaining a safe and professional working environment.

Preferred Qualifications:

• Retail/Service experience preferred but not essential.
• Occasionally lift and carry boxes weighing up to 60 lbs.

Additional Information:

Candidates must be able to work at least 4 of the 7 shifts on Friday, Saturday and Sunday. Fridays are required.

Friday Delivery 1:00-5:00. Required (Biweekly and must be able to lift up to 25 lbs.)

Friday Evening 5:00-10:15 Required

Saturday Matinee 12:00-5:15

Saturday Evening 6:00-11:15

Sunday Matinee 11:00am-4:15pm

Sunday Evening 4:45pm-10pm

Part-Time positions are available between 10 - 25 hours per week, with the option to be scheduled for more when and if required. Shifts are typically between 4-6 hours and there will be double shifts when there are matinees and evening performances on the same day.

Shifts call times vary depending on the performance schedule but typically start 2 hours prior to the start of the performance and end approximately 1 hour after the performance ends. All staff need to be available for evenings and weekends.

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.

  

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory.

The pay rate for this role in New York, NY is $17 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.