Sr Systems Engineer
Aplicar ahora Aplique más tarde Job ID 10158207 Ubicación Orlando, Florida, Estados Unidos Business Disney Experiences Fecha de publicación 26/08/2026Detalles del empleo:
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Guest Content Experience organization within Technology & Digital for Disney Experiences. The Senior Systems Engineer will report to the Manager, Software Engineering.
About The Role & Team:
The Guest Content Experience Systems Engineering team supports the enterprise platforms and operational processes that enable content management, digital asset management, personalization, localization, and reliable digital experiences. The team partners with product, software engineering, quality assurance, operations, and business teams to configure and improve platforms, support software delivery, and maintain production stability.
What You'll Do:
Configure, administer, support, and continuously improve enterprise platforms supporting content management, digital asset management, personalization, localization, and production operations
Analyze, troubleshoot, and resolve complex application, platform, workflow, and integration issues across consumer- and employee-facing enterprise systems
Support platform configuration, structured data validation, workflow management, environment readiness, and release validation for new use cases and user stories
Read, interpret, and validate JSON structures and REST service responses using tools such as Postman to confirm data accuracy and expected system behavior
Monitor platform health, performance, and availability using enterprise observability tools; lead incident triage, root cause analysis, service restoration, and follow-up improvements
Execute change and release management processes, including ServiceNow change records, technical reviews, deployment readiness, validation, and production support
Partner with product, software engineering, quality assurance, operations, and business teams to deliver platform enhancements and resolve cross-system dependencies
Develop and maintain configuration standards, technical documentation, operational procedures, support runbooks, and knowledge resources
Required Skills & Qualifications:
Minimum 5+ years of related experience supporting enterprise applications, digital platforms, or production systems
Technical experience with consumer- and employee-facing enterprise systems in high-availability environments
Experience configuring and supporting enterprise content management, digital asset management, personalization, localization, or comparable platforms
Strong application troubleshooting, incident management, root cause analysis, and production stabilization skills
Proficiency with SQL and data validation across relational or NoSQL technologies
Proficiency reading and validating JSON structures, REST service responses, and system integrations using tools such as Postman
Experience with AWS cloud services and cloud-based application support
Experience with monitoring and observability tools such as Splunk, Grafana, AppDynamics, or CloudWatch
Experience with change and release management processes and tools such as ServiceNow and Jira
Familiarity with distributed version control and CI/CD practices
Experience working in an Agile delivery environment using Jira, Confluence, or similar tools
Strong communication, technical documentation, collaboration, and customer-service skills, with a proactive approach to continuous learning and emerging technologies
Preferred Qualifications:
Experience supporting large-scale content, asset, personalization, or localization platforms
Experience with AWS services such as Lambda, S3, CloudWatch, API Gateway, ECS, or related technologies
Familiarity with platform configuration, publishing workflows, metadata, tagging, schemas, and content lifecycle processes
Experience supporting REST-based integrations and validating data across interconnected enterprise systems
Experience with production change control, release readiness, incident reviews, and operational improvement
Familiarity with scripting or automation using Python, PowerShell, Bash, or comparable technologies
Experience mentoring Systems Engineers and providing technical guidance across delivery and sustainment work
Demonstrated use of AI productivity tools, such as Microsoft Copilot, OpenAI ChatGPT, or Anthropic Claude, to improve analysis, documentation, troubleshooting, or workflow efficiency
Familiarity with CI/CD, containerization, infrastructure automation, or cloud observability practices
Ability to communicate platform health, technical risks, and recommendations to technical and business partners
Advanced coursework or certifications in cloud technologies, systems engineering, enterprise platforms, or related disciplines
Required Education:
Bachelor's Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
#DISNEYTECH
The hiring range for this position in Orlando, FL is $111,900.00 to $150,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Información adicional:
DISNEYTECHAcerca de Disney Experiences:
Disney Experiences da vida a la magia de las historias y franquicias de Disney con parques temáticos, resorts, cruceros, experiencias vacacionales exclusivas, productos y más en todo el mundo. Disney destaca en la industria de viajes con seis destinos turísticos en los Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de propiedad vacacional y un galardonado negocio de aventura familiar guiada. Además, las operaciones globales de productos de consumo de Disney incluyen el mejor negocio de licencias del mundo, las marcas editoriales para niños más grandes del mundo, uno de los licenciantes de juegos más grandes del mundo en todas las plataformas y ubicaciones de tiendas de Disney en todo el mundo y en línea.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Attractions Technology LLC , que forma parte de una empresa comercial que denominamos Disney Experiences.
Walt Disney Attractions Technology LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.