Media Delivery Operations Specialist
Aplicar ahora Aplique más tarde Job ID 10154794 Ubicación San Francisco, California, Estados Unidos / Santa Mónica, California, Estados Unidos / Nueva York, Nueva York, Estados Unidos Business Disney Entertainment and ESPN Product & Technology Fecha de publicación 14/07/2026Detalles del empleo:
Disney Entertainment and ESPN Product & Technology
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think you’d love working here:
- Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
- Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
- Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Job Summary:
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios.
The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline. You will:
- Serve as a subject matter and technical expert for supply chain operations
- Review audio/visual content against strict deadlines
- Coordinate with external partners to fix content to ensure deadlines are met.
- Research and normalize metadata
- Create tracking tickets for assets that need remediation and follow them to completion
- Provide technical expertise for content issues with A/V, XML, and timed text
- Monitor the health of the encoding pipeline and provide technical and operational support
- Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner
- Update documentation and train team members on procedures
- Provide ongoing status of the overall health of the ingest pipeline to senior staff
Responsibilities:
- Work with the larger coordinator team to ensure that assets finish the ingest pipeline, and content is reviewed and approved on time.
- Provide technical support of the ingest pipeline and supply chain.
- Troubleshoot and debug content issues and escalate as appropriate.
- Handle special projects at the request of a manager.
Basic Qualifications:
- Minimum of 3 years of related work experience
- Bachelor’s degree
- Background in video or film is preferred
- Strong knowledge of video codecs and encoding
- Familiarity with video streaming, specifically HLS
- Understanding of closed captions and subtitles
- Understanding of XML and/or JSON structure
- Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
- Previous Experience supporting a VOD workflow or Digital Asset Management system
- Strong organizational skills, must be able to track large scale projects
- Strong multi-tasking abilities and attention to detail
- Strong communication skills
- Ability to work independently with minimal guidance
Preferred Qualifications:
- Experience in Quality Control department.
- Knowledge of Aspera or other advanced delivery systems
- Spanish language proficiency
#DISNEYTECH
The hiring range for this position in San Francisco, CA is $73,100 to $98,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Información adicional:
DISNEYTECHAcerca de Disney Entertainment and ESPN Product & Technology:
En Disney Entertainment and ESPN Product & Technology, fusionamos imaginación e innovación para reinventar las formas en las que las personas disfrutan e interactúan con los cuentos y los productos más queridos del mundo. Nuestro trabajo tiene un gran alcance y es sumamente sofisticado. Brindamos experiencias increíbles, transformamos el futuro de los medios de comunicación y creamos productos y plataformas que permiten la conexión entre las personas de cualquier lugar del mundo y los cuentos y los deportes que más les gustan.
Disney tiene la capacidad de combinar tecnología de primer nivel con una creatividad inigualable, y eso nos hace únicos. Es la esencia de nuestro pasado, presente y futuro. Somos narradores e innovadores. Creadores y constructores. Artistas e ingenieros.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Entertainment & Sports LLC , que forma parte de una empresa comercial que denominamos Disney Entertainment and ESPN Product & Technology.
Disney Entertainment & Sports LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.