Master Control Operator (Network Origination Oper I)

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

As a Network Origination Operator I, you will be an integral part of the Network Origination team, ensuring seamless 24/7 operations for Disney Media Networks and their associated streaming networks. This may include, but is not limited to, Disney Channel, Freeform, FX, National Geographic, ABC Television Network and owned ABC Television Stations.

Operators are the gate keepers of our operation to assure all business needs are being met while protecting our high standard of quality and content being released to the public.  In all, the mission is to execute and support our network operations while ensuring technical quality and creative vision are maintained.  Your primary responsibility will be to provide direct control, oversight and support of our operation while maintaining close collaboration with internal teams such as Programming, Production, Transmission, and Traffic.

A successful candidate must be able to maintain a high-level attention to detail, often for extended periods of time, across several linear video streams. Ability to prioritize tasks will be critical as you monitor and validate signal components for on-air products, perform broadcast quality control (QC) for technical anomalies, and ensuring components are airing as scheduled.

In this role, you will work rotational shifts to support 24 hour / 7 day a week operation. You will gain skills in various operational areas and enhance knowledge in the use of all broadcast equipment and technology. Your strong communication skills, both written and verbal, will allow you to express technical and operational issues clearly to technical support, engineering, and management. If you are motivated, organized, and proactive in problem-solving, we welcome you to join our team as a Network Origination Operator I and contribute to delivering high-quality content to our audiences worldwide.

Responsibilities:

• Flexibility to work all shifts composing a 24/7 day, including swing shifts, overnights, weekends, holidays and special events.
• Monitor and validate signal components to ensure the quality of the on-air product.
• Execute control and monitoring of systems, perform administrative duties, and communicate with supporting departments to ensure all networks are airing as instructed.
• Source routing and switching for all outbound network feeds.
• Analyze and recover quickly from high-pressure situations to minimize revenue loss and maintain recovery expectations.
• Escalate technical and operational issues clearly and provide concise reports to technical support, engineering, and management regarding technical and operational concerns.
• Support the implementation of technological upgrades, workflows and projects to further the vision of the facility.
• Collaborate with internal and external teams in support of new business initiatives.
• Work constructively and respectfully with team and department members to achieve common goals while upholding The Walt Disney Company's values.

Basic Qualifications:

• Media/communications or technology background
• Proactive problem-solving and critical thinking skills
• Self-motivated, organized and communicate clearly and concisely both verbally and in writing.
• Open to change and ability to pivot while navigating a constantly changing environment.
• High school diploma or equivalent work experience.

Preferred Qualifications:

• Prior experience in television or streaming media field
• Understanding of basic video formats (SD, HD, UHD, HD-HDR and video and audio standards (SMPTE)
• Understanding of basic audio formats such as mono, stereo, native 5.1 & 5.1 up-mix
• Bilingual (written and spoken) – English/Spanish
• Experience with broadcast equipment and technology